The Three Most Powerful Words in Management
Who knows more of the nitty-gritty details your restaurant better than anyone? Your employees do. The people who work in the trenches day in and day out have a level of understanding of their jobs, the equipment they use and the way your restaurant really works that even you and your managers don’t have.
The problem is, many operators don’t recognize the expertise of their employees, and lose the opportunity of getting their ideas on ways to improve how things are done; and second, they lose valuable opportunities to make their employees feel involved in the business and boost morale.
Encourage your managers to start treating employees as experts. You can take your staff from a group of people you’ve been trying to get more work out of, to a team of experts who can help you run your business better.
One way to tap into your employees’ expertise is to ask the three most powerful words in management, “What’s your recommendation?” For example, the next time an employee comes to you with a question about how something should be done, just ask, “Well . . . what’s ‘your’ recommendation?” Then LISTEN.
You’ll start to see people pausing to think before they run to the manager. Some will even start to solve problems themselves AND you’ll get some good ideas in the process.
Owners and managers still need to make decisions, but asking your people for their input can change the entire culture of your restaurant. Managers will start to see themselves more as coaches and people developers, not as bosses, and employees will realize and take pride in knowing they are an important part of your restaurant.